Testimonials

Eight years ago, we installed a 6.2-meter-wide Sunseeker ultra-slim door system with integral blinds in white. Despite the higher cost compared to today’s prices, our experience with Sunseeker Doors has been marked by courtesy, professionalism, and excellent service. The installers were superb, leaving a clean site. We had only one call-out, which was quickly resolved due to our attentive maintenance. Supporting a UK company like Sunseeker instead of imports has been a pleasure.

Reviewed on TrustPilot

Posted on Instagram: happy customer

“… we absolutely adore our doors; we wanted some doors with a profile as slim as possible to match our cast iron windows and we’re thrilled with the result. Thanks again ????”

“Still work in progress here but sunseekers looking good!!”

See original testimonial from previous year.

Just to say we are so pleased with our doors that were installed around a week ago. Our experience from contact with Tony in sales and then Paul and Dee in the office has been fantastic from start to finish. The survey was undertaken on time and the doors went in one week early thank god!! Please also pass on my thanks to the installation team who were on time and very tidy in all the works they did.

Thank you once again for our lovely doors and all the new birds we get to see now in the garden.

We would be happy to recommend you as a company to anyone who asks about our doors.

We have had our doors for nearly 3 years and have been incredibly happy with the sleek, slimline look and smooth ease at which they open and shut. Installation went well and everything ran smoothly. A year later we decided to get hooks to pin back the windows as they would swing about in the wind. Engineers came and did that without any issues. I suggest everyone asks for hooks on the doors and windows as an add on, as they don’t come with them.

Admittedly it is hard to get through to anyone on the phone but if you’re persistent and do get through, things happen. The reason I’m giving 5*s today is because of the ‘aftercare service’ we have just experienced… https://www.sunseekerdoors.co.uk/news/5-star-review-unedited-from-trustpilot/

“We have had two sets of these. They have made such a difference and are admired by all who come. We are so pleased with them that we are thinking of having another set between our garden room and lounge.”

“I have had a fantastic customer experience with Sunseeker doors and we love our doors. They have always attended when asked, and have returned to service. The fitters are brilliant, polite and have done a great job! We can’t wait til summer!”

Sent: 30 September 2021 16:02
To:  sales@sunseekerdoors.co.uk
Subject: Door photos

Hi there, we have now finished our extension and are loving the slide and pivot doors, thought you might like to see some photos!

The doors themselves have been excellent to the point that neighbours have also installed them. After a year we had a problem with alignment such that the doors wouldn’t close. I contacted the office and the service I received could not have been better. The office contacted the engineers and Ryan and Dave arrived the next day at the time they said they would and fixed the problem within an hour. Great windows, great service. Thanks all.

(Posted on TrustPilot Aug’21)

I would just like to thank Tony & the service team for the fantastic response to my recent door problem, the doors have been fitted for 6 plus years and are still great. I phoned only in hope they could sort this out for me but to my surprise they sent engineers the same week.
I have never written a letter of commendation before but your service has really impressed me. Thanks again.

Doors became tight when sliding and a service engineer was dispatched and resolved the problem. Our experience from start to finish was excellent & we recommend this company highly.

You recently installed some UltraSlim Doors on our house. They look great, they let in lots of light and they are very easy to use. We love these doors!

Sent: 25 March 2021 19:59
Subject: New order and recommendation

Dear Tony and Paul,

We are still delighted with our doors which you fitted into our new build last year. Everyone who has seen them loves them. Our close friend Nick Archer has placed an order with you, also today I gave your details to my architect David Tilley from North West Design in Kelsall, he wanted to know where I sourced the slide and turn doors from as he has a project he wanted to recommend them to. I am sure he will be in touch soon.

We’ve had our doors fitted for a number of years and until recently they’ve been great. Unfortunately the mechanism has gone wrong and we’re unable to open the doors fully but we are able to shut them, thankfully it’s that way around.
We’ve been trying to arrange an engineer visit for some while now, which regretfully is proving a little difficult. Times are very difficult at the moment but as a customer what you need to know is if there’s a problem the company will help you, its only then that you know how good a company is! We’re so glad to be able to shut the doors, imagine if they’d been stuck in the open position, especially over the winter we’ve had!
So it is with regret that whilst the product is great, the after sales service isn’t quite as we would have expected and liked.
We’re also hoping to get replacement parts, as the edging strip has “yellowed from the sun” over the years. We asked about this back in July 2020 and are still waiting.
Just seen an above comment to say someone has had their doors fixed on 24 November 2020, so maybe we’ve been unlucky with our request, although we have been trying to resolve our issue since November too.

*reply* Our sincere apologies. We had a number of difficulties during 2020 but we are back on track and trying hard to keep all our customers happy. Thank you for choosing our doors.

From: Suzanne Smith
Sent: 04 March 2021 01:42
To: Sunseeker Doors
Subject: Re: service

Many Many Thanks for your response for our plea of service from you. The engineers were very good and very efficient.

Sent: 20 February 2021 04:43
To: Sunseeker Doors

Hi Paul

Thanks for the supply & fitting of the doors, I am very pleased with them they look really good and the fitters were also very good and helpful, I will have no hesitation in recommending you to any of my customers.

Sent: 11 February 2021 07:51
Subject: Re: installation

Hello all

I’m just writing to say what a fantastic service you have provided from start to finish, especially during these difficult COVID-19 times. Everyone has been so responsive and respectful of the guidelines. The result is that I absolutely love my new patio bi-fold doors, thank you.

Sent: 04 February 2021 15:27
To: Sales at Sunseeker Doors
Subject: Re: Installation

Dear Paul

Your guys arrived at 8.30. They did well as it was pouring with rain. The doors look brilliant.

Thank you for getting them to us earlier. Very much appreciated. Our builder and tiler can get on with the rest of the works.

Sent: 03 February 2021 22:41

Subject: Thank you

Just a quick note to thank you and your team for sorting out our handle on our doors so quickly.

“Looking out through our Sunseeker slide and fold doors from inside our Garden Room. Great window/doors. Very happy with them.“

Sent: 14 January 2021 12:34
To: Sunseeker Doors

Hello Paul

Dave and Robert were here and we can confirm that they successfully and rather masterfully fixed the door.

I would like to add that they were great, swift craftsmen and generally very nice polite people – please accept a 5* review from us for the service!

Many thanks again,

Sent: 26 December 2020 11:32
Subject: Thank you! Blue sun seeker doors!

As promised pictures* of my lovely blue sun seeker doors in situ!

…

I love them!

Warm regards

*added to gallery

Sent: 24 November 2020 17:51
To: Sales at Sunseeker Doors

Hi Paul.

The guys were great today. It was a simple fix and now the doors shut perfectly. They even gave them an oil and made sure they were running perfectly.

Thank you for all your help. I hope that things are a little easier going forward and that you have a good Christmas

Sent: 22 November 2020 08:18
To: Sales at Sunseeker Doors

Good morning

Thank you for your emails and quotes. I am quite taken aback your doors look truly stunning.

Sent: 02 November 2020 14:22
To: Sunseeker Doors

… To reemphasise the doors are amazing, lots of great comments from those that have seen them. I will send through pictures once we are up and running if you need a review.

Sent: 02 November 2020 14:01
To: Sunseeker Doors
Subject: Installation today

Hi Paul

Just wanted to say that your fitters did an excellent job today and completed both the final installation and the additional work needed to the doors previously installed. We are very pleased with the finished work and the main fitter was very good and very professional.

Sent: 22 October 2020 12:58
To: Sunseeker Doors
Subject: RE: Door Installation

Dear Paul,

Just a note to advise you that we were delighted by the efficiency and professionalism of your installation team.

We are also delighted with the quality and functionality of the doors.

Sent: 22 October 2020 13:57
To: Sunseeker Doors

Hi Paul

The guys were very helpful and sorted the doors and gave us some tips on using and maintaining them.

Cheers

Sent: 15 October 2020 08:13

I have to comment on the team you sent – they turned up promptly, were incredibly polite, worked continuously, cleared up everything spotlessly, were very happy to explain what they were doing throughout, made sure we were happy with the work and demonstrated that all the repairs had been done perfectly, and did a fantastic job. I cannot speak more highly of their attitude and ability, they are a great testament to your company.

Sent: 14 October 2020 11:13

Subject: Flat 11

I had BI FOLD WINDOWS INSTALLED in my London flat by your company, I AM MORE THAN HAPPY WITH THEM, they have been great.

I am now in the process of selling my flat …

Sent: 12 October 2020 10:34

Great service from your guys. The after care is important for the customer. Thanks.

Do you get reviews on Trustpilot because I’d be happy to do one uninvited.

Sent: 03 October 2020 22:30
Subject: Re: installation

Paul/ Peter

Just a quick email to say that the bifold doors look fantastic. Thanks for all your help and advice.

Regards

Sent: 28 August 2020 11:06
Subject: Excellent!

Hi Paul, Tony

Just wanted to drop you a line to say thank you for the excellent service call yesterday.

Ryan was superb and very thorough. Door just needed a sharp edge smoothing off and the damaged runner replaced – but he checked over everything which was really appreciated.

Thanks and enjoy the bank holiday

Sent: 07 August 2020 14:46
To: Sunseeker Doors

Paul,

I’ve just come back from my house after seeing the new doors in place,

They look absolutely incredible.

My builder, who was on-site while your engineers were fitting them, is also similarly impressed.  He also told me that they did a very quick job in putting them in place.

A big thank you to you all.

Sent: 27 July 2020 20:56
To: Sunseeker Doors
Subject: Re: SUNSEEKER

Hi Paul

The doors look fantastic!

Thank you and to the engineers for their work. Great job done.

Sent: 29 July 2020 11:46
To: Sunseeker Doors
Subject: Re: service

Hi Paul,

Engineers visited and quickly solved the issue. Very courteous and professional as they were with the original install years ago. A credit to your company.

All the best,

Sent: 23 July 2020 17:19
To: Sunseeker Doors

Many thanks for your two technical staff, Ryan and Tony, who came so promptly to my request for another look at our door.

They identified and fixed the mechanical problem(s) with the door and improved the cosmetic finish quickly and effectively.

I wanted to say that I was most impressed by their expertise, and the polite and considerate way in which they went about their business.

I hope that the virus crisis has not impacted you too severely. Your excellent doors deserve their popularity. In fact I have just passed on your details to a visiting friend who admired the patio door this afternoon!

Sent: 04 December 2019 15:03

Our Slide and Turn Doors have now been installed for six months so more than due for our product review.  Our door aperture was measured and installation date agreed, the Sunseeker team arrived on time and completed the installation. on schedule.  The doors are truly excellent and enhance our house, extension and garden beyond our expectations.  The very narrow sight-lines, pre-installed blinds and low threshold profile have been met with high praise and admiration from everyone who has seen them.  The doors are easy to operate and stack neatly when fully open.  Communication with the Sunseeker Team has been very good throughout  We thoroughly recommend these doors which are significantly better than bi-fold doors.

Sent: 29 November 2019 00:02
To: Sunseeker Doors
Subject: Door Servicing

Your engineer Cornell arrived in good time on Saturday 23 November and successfully serviced our Frameless Glass Doors. My wife and I are most grateful to you and Sunseeker Doors for your attention and courtesy.

The doors still look good and we are very pleased with our purchase that still receive admiring comments.

Thank you again

Sent: 25 October 2019 16:43
To: Sales at Sunseeker Doors
Subject: Re: SUNSEEKERDOORS

Hi Paul

Guys turned up early and got the doors installed without issue. I really like the way the main door sealing mechanism works – very clever!

Have a good weekend,

Mike

Sent: 22 October 2019 09:06
To: Sunseeker Doors
Subject: Re: SunSeeker Doors

Our doors were installed last Thursday- we are so pleased with them, they certainly are a talking point!The installation was quick and efficient. Ryan and colleague ( sorry don’t know his name) were very polite and worked extremely hard.

Sent: 21 October 2019 11:27
To: Sunseeker Doors

… we are pleased to say that Adrian and his colleague who came last Friday have done an excellent job and we are delighted with the final result. Thank you very much for organising to get the job completed successfully.

Sent: 31 May 2019 09:48
To: Sales at Sunseeker Doors
Subject: New Doors

Please pass on our thanks again to the team that installed our doors yesterday.  We are very pleased with them and our builder is also very impressed with the door design and operation.

Best regards

Sent: 24 April 2019 18:07
To: Sunseeker Doors

Thank you all for your hard work, we finally got the doors and they look very good as expected.

Your installation guys were quick and professional.

Sent: 17 April 2019 16:17
To:sales@sunseekerdoors.co.uk
Subject: RE: appointment – urgent

Hi,

Ryan has been – he was fantastic. Fixed the door in 15 mins!

Thank you for all your help Paul.

Many thanks,

Sent: 05 April 2019 15:36
To: Sunseeker Doors
Subject: Re: appointment

Good afternoon Sunseeker Doors

Just a line to say how pleased we are with our new doors and the pleasant and professional conduct of the fitters.

Thank you Tony and Paul (and Adrian too).

Sent: 13 October 2018 19:55
To: sales@sunseekerdoors.co.uk
Subject: Thank you

Just a quick note to say thank you to you and your colleague for servicing our kitchen doors – it’s made a real improvement.

Great doors! We have three in a 2.6m opening. Love the versatility

Sent: 12 March 2018 12:45
To: Sales at Sunseeker Doors

… I would also like to add that we love the doors, they are fantastic!

Date: Fri, Feb 2, 2018 at 12:05 PM
Subject: Thank you!

I just wanted to drop you a note to tell you how thrilled we are with our doors – they are amazing!

We are so happy – the service ever since we contacted you has been great, and your installers yesterday so lovely. They were both very nice and friendly, ever so efficient – we couldn’t believe how quick it all happened! Thank you again. We have been recommending you left right and centre – and already had a bunch of visitors yesterday who were all mighty impressed – so hopefully something will come of that 🙂

Sent: 16 November 2017 15:45
To: sales@sunseekerdoors.co.uk
Subject: Feedback on after sales

Re your after sales visit on 2 November. I would just like to say thank you for the prompt and friendly service we received from yourselves regarding the fitting of new trims to the doors previously installed.  It seems nothing is too much trouble, considering we live 160 miles away.  Robert arrived promptly, he was very friendly and meticulous in his work.  Thank you once again for manufacturing an excellent and visually stunning product.

Sent: 31 October 2017 21:08
Subject: Installation today

Hi
Just to let you know that Ryan and Dimi did a superb installation here today. Excellent professional job!
Neil Tristram

Sent: Tuesday, October 3, 2017 10:30:22 PM
Subject: Re: Installation

Dear Paul,

Just wanted to say thank you for arranging for  Robert to come last Saturday and fit our glass doors.

He did a very good job and as before was courteous and professional.

The glass doors look lovely.

Sent: 03 October 2017 13:43
To: ‘Sunseeker Doors’

Thanks for sending the engineer.

He managed to sort the problems out and advise on what do in future. I thought he had a great manner and was very polite.

Sent: 21 September 2017 13:56
To: Sunseeker Doors
Subject: RE: installation

Hi Paul and Tony,

Just returned from a business trip, the trims look great, really finishes it off nicely.

Thank you

Regards

Les

Sent: 21 September 2017 12:53
To: Sales at Sunseeker Doors

I just wanted to say what a sensational job you did yesterday at my home – the frameless doors look amazing – and lovely installers too!

Thank you,
John Pardey.

www.johnpardeyarchitects.com

Sent: 04 July 2017 15:38
To: info@sunseekerdoors.co.uk
Subject: Service request

Hi,

Many thanks for your speedy response to my service request.

The problem was quickly sorted by your technician, he did a good job and was helpful, and also arrived when you said he would.

Kind regards,

Paul Orris

Sent: 22 June 2017 15:40
To: Sunseeker Doors

Just wanted to say that Sue and I are delighted with our new doors. They look amazing and such a huge improvement from the original fitting and a huge relief for us that we now have the doors which we had hoped for. Adrian was very helpful and did a great job of fitting them.

I’ve attached a couple of pics. I’ll take some better pics when all the work is completed and send to you.

Many thanks for turning that around for us.

Michael and Sue

So very pleased with my frameless room divider.  I was nervous about paying up front for the installation but the two men who came to fit the glass curtains were exceptional in both their work and it taking my endless questions and concerns.

I now have a beautiful open aspect that allows better use of the ground floor space.  Thoroughly recommend this product and this company.

Mrs Y. Wood
Rugby.

Sent: 03 November 2016 09:09
To: Sales at Sunseeker Doors

Hi Tony and Paul,

This is just to say a huge thank you.  The doors are fantastic and your fitters were brilliant, diligent and professional.

Sent: 28 October 2016 12:05
To: Sales at Sunseeker Doors

Guys,
Thank you. Thank you. Thank you.

The doors are fantastic.

Regards,
Paul
Please excuse the brevity of the message: Sent from my phone

Sent: 17 October 2016 12:52
To: Sales at Sunseeker Doors

Your guys were great. Very happy with the doors. Will recommend.

Thanks, Imran

Sent from my iPhone

Sent: 21 September 2016 12:38
To: Sales at Sunseeker Doors

Client Happy – thanks for coming back to do it again – its good to know that there are companies out there who care about doing a proper job

Best wishes

Jeremy

ORIGIN Architecture & Design

Posted on Facebook: 9th September

Just had sunseeker slide and pivot doors installed and are really really happy! Look neat, let in lots of light and was a no hastle installation from start to finish. We did a lot of research. No problems at all from our recent experience.

Sent: 11 August 2016 15:21
To: Sales at Sunseeker Doors

Dear Tony,

I am delighted with the new bifold doors; they look amazing and have really opened up the garden for me. My neighbours have just seen them and appear extremely interested. You may get another sale via me! Your workmen were delightful as was Marjorie at Head office. Please do pass on my comments as it is really important that people feel valued

Thank you for being so efficient; it make a huge difference when one is having work done around the house

Kind Regards
Sue Evans

Date: 14th June 2016.

Having had SunSeeker Bifolds for several years (Xmas 2007ish?) we hesitated to get in touch when we began struggling with the locking system last month.

Even though it was long after any warranty would surely have expired, you had an engineer in the area 2 or 3 weeks later, who called round and adjusted the door – and was gone 10 minutes later. All fixed!

Thank you for making it so easy.

p.s. The doors still have that wow factor!

Date: 9th May 2016.

Hi Tony,

Having had the 4 metre, 5 panel Ultraslim sliding pivot doors fitted 15 months ago, and experienced all the seasons, it is a great pleasure to thank you and all your staff for producing such a great product. You were always cheerful and very helpful and the fitters did a great job.

We were also very pleased with your after-sales service. It did feel a little risky buying something we knew nothing about – we needn’t have worried!

Our sincere thanks again David and Pam

Sent: 05 October 2015 10:24
Subject: Beautiful doors

Morning Tony & Paul,

The doors look great – thank you!  We have had lots of admiring comments already and I gave your details to an interior designer who popped over last week and loved them, so he may be sending some more business your way!

We had a small problem with the lock on our bifold doors and the Sunseeker reps who came out could not have been more helpful. They fixed it for us with no fuss, were friendly and gave us really useful advice on maintaining the doors. It was a pleasure to see such good after-sales customer service. Thank you Sunseekers!

Sent: 19 August 2015 07:30
To: Sunseeker Doors

Hi Paul.

The lads did a great job with the doors very efficient and clean workers

We are very pleased with our lovely view of our garden now.

Sent: 18 July 2015 14:15
Subject: Re: Sunseeker doors revised frameless single glazed quotation request.

Dear Paul and Tony,

I wanted to extend our utter thanks for sending us Adrian and his buddy today, what a top guy, they did an amazing job and we are very very grateful…

We had to share this email!

Date: Wed, Jul 1, 2015 at 7:48 PM
Subject: Re: FW: RE: RE: SunSeeker Doors Quote Request (UK) from Website

Hi Tony

I just wanted to thank everyone at Sunseekers for a smashing job on my patio doors. You’ve been fabulous, keeping me informed and sorting out everything; your surveyor was a star, making sure the builder understood requirements and being generally helpful and polite, with excellent product knowledge, and your fitter was poetry in motion, despite being on his own!

A fantastic effort from all concerned – I’m having so much pleasure just admiring the doors and playing with them!

Thank you all very much

“Just wanted to say how pleased we are with our doors and how very efficient the fitter was.
Patricia” 11 June 2015 – frameless (4 panel) doors

“We love our windows and doors, the fitters were excellent too,
Regards Natalie” 12 June 2015

Mark, an architect based in the Bristol area, has specified SunSeeker Doors for his clients’ projects for more than five years.

“Many thanks for the excellent doors and windows. They look great and the client loves them.”

“Apologies for not sending this email sooner but thought I should just drop you a quick note to say how happy I am with the doors you manufactured. The fitters were also very good.
…

FYI I have also recommended you to some friends (Chris and Rita) who may contact you shortly.”

“Just to let you know – our doors and windows were installed today and they look… AMAZING!!!!!!!!!!!

We are totally thrilled!

Thank you – its been a pleasure dealing with you.”

… SunSeeker for a job well done.

The doors are just as good as we would hope and have been installed very well. Your installation team were first class.

To me, the measure of a company is how they overcome a problem … and in the case of yourself and Sunseeker I could not ask for more … I am sure that we will be asked ‘where we got the doors from’ and I will have no hesitation in recommending you.

Thanks again

Martin Harban

“AN EXCELLENT PRODUCT AND BRILLIANT SERVICE” Mark Guy, Parabola, Bristol

“LOOKS GOOD VERY TIDY INSTALLATION” Paul B, Wilstead, Bedfordshire

“THANK YOU – VERY EFFICIENT AND DOORS LOOK GREAT!” TLH, Finmere

“BRILLIANT JOB – THANK YOU!” Anthony S, London SE1

“HELPFUL AND EFFICIENT INSTALLATION” Chris L, Surrey

“The doors have been fitted very neatly – no damage at all to the interior walls. Please pass my thanks to your fitter – good job” Dominic W, Twickenham

“QUICK & EASY – MOST IMPRESSED” John D, Chiswick

“EXCELLENT SERVICE!” Darren M, Essex

“ECSTATIC ABOUT THE DOORS!” Kevin H, Nottingham

“EXCELLENT SERVICE AND INSTALLATION” Nicola S, London

“ON TIME AND SUPERB” JR, Solihull